Shipping policy

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand. At this time, we are unable to fulfil orders outside of these regions. We appreciate your understanding and are working to expand our shipping destinations in the future.

All orders are processed within 2–3 business days after your order has been confirmed. Business days do not include weekends or public holidays. During busy periods, promotional periods, or holidays, processing times may be slightly longer than usual.

Once your order has been processed and dispatched, delivery typically takes 6–10 business days, depending on your location, local postal services, and carrier availability. Most orders arrive within 8–13 business days from the date the order is placed. Please note that delivery times are estimates only and are not guaranteed.

Delays may occasionally occur due to customs checks, local postal delays, weather conditions, peak shipping periods, or other circumstances outside our control. We will always do our best to assist you if your order is delayed.

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking link. This allows you to monitor the status and location of your package.

If you have not received a tracking email within 3 business days of placing your order, please check your spam or junk folder first. If you still cannot find it, please contact us at official.inkgrace@gmail.com with your order number and we will be happy to help.

Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays, failed deliveries, or packages being returned due to incorrect or incomplete shipping information. If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made once an order has been processed or dispatched.

If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal of delivery, additional shipping fees may apply if you would like the order to be resent.

For orders shipped across borders, customs duties, import taxes, or local fees may apply depending on your country’s regulations. These charges, if applicable, are the responsibility of the customer unless they have been clearly included or collected at checkout.

If your order appears to be significantly delayed or your tracking has not updated for several business days, please contact us at official.inkgrace@gmail.com. We will investigate the issue with the carrier and assist you where possible.

This shipping policy does not affect your statutory rights.